Mastering Hospitality & Tourism English

This comprehensive, 10-unit program is meticulously designed to help you master English for the hospitality and tourism sector, covering everything from basic interactions to advanced communication skills.

Unit 1 kicks off with welcoming guests and initial contact, focusing on greetings, confirming reservations, and check-in procedures. You'll then move on to room and amenity assistance in Unit 2, learning to detail room features and manage guest requests, including basic upselling techniques.

Unit 3 centers on resolving guest issues and complaints, teaching you to identify, apologize, offer solutions, and professionally escalate difficult situations. Unit 4 dives into food and beverage services communication, from restaurant greetings to order management, dietary needs, and payments. In Unit 5, you'll master providing tour and local attractions information, describing points of interest, giving directions, and booking tours.

Unit 6 refines over-the-phone communication skills, covering etiquette, taking messages, and resolving minor phone complaints. Professional correspondence and documentation are the focus of Unit 7, teaching you to craft formal emails, confirmations, responses to inquiries, and internal memos. Unit 8 introduces sales, marketing, and upselling strategies, showing you how to persuade guests and promote hotel services effectively.

Finally, Units 9 and 10 cover event and group bookings, from managing inquiries to logistics and post-event follow-up. The program culminates with advanced professional skills and career development, including cross-cultural communication, meeting participation, and presentation delivery.